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Free shipping on orders over $50

704-489-2990 8:30AM to 4:30PM M-F ET

Free shipping on orders over $50

Help and FAQ

Get answers to common questions about door hardware, shipping, installation, and product selection. Contact us at 704-489-2990 or support@ebuilderdirect.com if you need additional assistance—you'll speak with a real person who can help.

FAQ

General Store & Shipping

How can I find the cheapest door hardware online?

eBuilderDirect offers contractor-grade door hardware at up to 80% off retail prices by selling direct-to-consumer. We specialize in bulk "Contractor Packs" that provide the lowest price-per-unit for large renovations.

Does eBuilderDirect offer free shipping?

Yes, we offer free shipping on all orders over $50 within the continental United States. For orders under $50, we charge a flat rate of $8.00.

How fast does eBuilderDirect ship orders?

Most orders placed before 1:00 PM EST (Monday–Friday) ship the same business day from our North Carolina warehouse. Standard orders typically ship within 24 hours.

Products & Technical Information

What is the difference between "Keyed Alike" and "Master Keyed"?

  • Keyed Alike: Every lock in your order will open with the exact same key. This is ideal for residential homes.
  • Master Keyed: Each lock has its own unique key, but a single Master Key can open all of them. This is the preferred setup for landlords and property managers.

Are your door levers reversible for left or right-handed doors?

Most of our passage and privacy levers are fully reversible and can be switched in minutes using the provided tool. For entry levers that are side-specific, you can determine your "handing" by standing on the exterior of the door and noting which side the hinges are on.

What kind of warranty does eBuilderDirect have?

All our House Guard products come with a 10-year mechanical warranty and a 5-year finish warranty, ensuring long-term durability for both interior and exterior use.

Installation & Selection Advice

Should I choose door knobs or door levers for my home?

  • Door Knobs: Best for a traditional or vintage aesthetic and are generally the most budget-friendly option.
  • Door Levers: Best for modern designs and accessibility, as they can be operated with an elbow or forearm if your hands are full.

How do I choose the right size door hinge?

The most common residential size is 3.5" x 3.5" for interior doors and 4" x 4" for exterior doors. To find your corner radius, use the "coin test": if a dime fits the curve, it's a 1/4" radius; if a quarter fits, it's a 5/8" radius.

Keying Options

By default, all locks on a single order will operate with the same key unless a different keying option is chosen.

We offer three different keying options: Keyed Alike, Master Keyed, and Keyed Differently. If you have any special requests, please contact us at 704-489-2990 or leave a message on your order.

Keyed Alike

All locks on the order will operate with the same keys regardless of the sub category (entry and deadbolt). This is typical for most residential applications where occupants would like the ability to open all locks with the same key.

Master Key

All locks on the order will operate with their own individual keys and then all locks will be "master keyed" to a specific key that will open all of the locks. This is typical for landlords and facility managers. Each tenant or occupant has their own set of keys to open their lockset, but they cannot access other occupants' locksets with that key. However, the landlord can open all occupant locks with the single "master key". Locks can be paired as sets and master keyed upon request.

Keyed Differently

All locks on the order will operate with different keys (double cylinder deadbolts are same key on both sides). This is not typical for most applications.

How-To Guides & Resources

Determining Door Handing

When buying entrance door levers and dummy levers, you need to know if you want left-handed or right-handed levers. If the product page does not ask you to specify left hand or right hand, they are reversible. To determine which sided levers you need, stand on the outside of your door (keyed side) and look at the side that the door is hinged on. If the door is hinged on the left, it is a left-handed door. If the door is hinged on the right, it is a right-handed door.

diagram illustrating how to determine if door is right handed or left handed

Note: Even though the lever is on the inside of the house for front door handlesets with door levers, you still stand outside of the house to determine door handing.

Reversing Lever Handles

This only applies to select entrance (keyed) levers. Bedroom, bathroom, and closet levers are reversible.

  • Passage and privacy levers: Unscrew the two levers by the small metal bar in the small white tool box. Switch the levers and screw back.
  • Dummy levers (except 836, 838 series): Unscrew the small set screw on the underside of the lever using the supplied Allen key. Flip left to right or right to left. Flip again from inside to outside. Screw the set screw back.
  • Front door handles with levers (except 836, 838 levers): Unscrew the small set screw on the underside of the lever using the supplied Allen key. Flip left to right or right to left. Flip again from inside to outside. Screw the set screw back.

Video Guides

Installation Instructions

Adjustment & Maintenance Guides

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