- E-mail is the best way to contact us. We regularly check our e-mail throughout the day and will respond promptly. You should receive a reply within one business day.
- Email Us at support@eBuilderDirect.com
- Please include your name and order number in your email so we can better assist your inquiries.
- To dial direct call 1-704-489-2990.
- We are open weekdays Monday through Friday from 8:30 am to 4:30 pm EST.
- Fax 1-704-489-8115.
4106 Burnwood Trail
Denver, NC 28037 USA
Your Privacy is Protected
- Protecting your personal information / privacy is very, very important to us.
- eBuilderDirect.com cares about your privacy and will NOT share, sell, or otherwise disclose any of your personal or financial information with outside parties, for any reason. All information you provide on this site will be used by eBuilderDirect.com for the sole purpose of customer service.
- Shipping methods are dependent upon size and quantity of order. Most orders with smaller items or fewer quantities will ship via USPS. Larger bulk orders will ship via FedEx Ground. If USPS does not deliver deliver to your address, please contact us indicating so after completing your order at (704) 489-2990 or firstname.lastname@example.org
- USPS is occasionally used for lightweight orders or bulk orders of door hinges
- For customers in Canada, we ship via USPS Priority Mail
- Shipping cost for orders are combined
- Please refer to the shipping map on this page for estimated delivery time to your area
- Next Day Shipping Depending on the volume of orders, most orders will ship the following business day of the placed order. Expedited shipping is available upon request.
- For Next Day & 2nd Day Air Next Day and 2nd Day shipments are subject to availability and we will verbally confirm the order with you. Please call 704-489-2990 or Email email@example.com for quote and availability.
- Shipping rates are based on the weight of the order.
- For average orders ($200), shipping will cost about 10% of the total.
- To calculate the shipping cost, add items in the shopping cart, then use the shipping calculator at the bottom of the page.
- Only North Carolina residents pay 7% tax, all other States are exempt from tax.
- Ordering over the internet is safe, easy, and totally secure. When you order from eBuilderDirect.com, you will automatically be connected with Yahoo! Storeís secure server which protects your credit card and personal information.
- We have McAfee Secure HakerSafe Program to protect our site against any unauthorized access.
- Internet Explorer users should see the LOCK (secure) symbol when you check out.
- Firefox users should see the unbroken key symbol when you check out.
- eBuilderDirect.com accepts Visa, MasterCard and Paypal. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. We donít accept any orders where the credit card billing address is not located within the United States or for cards issued by non-US banks.
- We also accept checks and money orders. Orders are processed upon receipt of funds. If you wish to pay by one of these methods, please place your order online and choose CHECK as your payment method.
Make check or money order payable to:
4106 Burnwood Trail
Denver, NC 28037
Please inspect your order upon receiving it for any damage or inaccuracy. We will gladly accept returns/exchanges if the items do not meet customers expectations. Items shipped back to us within 30 days of delivery will not be charged a restocking fee. If more than 30
days and less than 60
days, there is 10% restocking fee charged. Returns more than 60
days and less than 90
days of delivery will be charged a restocking fee of 20%. We donít accept returns after 90
days of purchase. In order to expedite your return please complete the following steps:
- You must obtain a Return Goods Authorization (RGA#) by submitting your E-mail request to firstname.lastname@example.org, or calling 1-704-489-2990. All returns for defective merchandise or incorrectly shipped items will be returned at our expense.
Please download return form
- All products must be returned in re-salable condition in original packaging with all parts and manuals to receive credit. When we receive the merchandise you will be issued a credit or your replacement product(s) will be shipped.
- Shipping fees arenít refundable unless we shipped the incorrect items. When signing for your package, be sure to note any outside package damage to the driver. If there is package damage, open the package in front of the driver to inspect the contents before signing. Insurance will not cover packages damaged during shipment unless you inspect before signing.
Reporting Damaged Goods or Lost Shipments
- Customers should also contact us with any questions on how to properly use and/or install their items.
- Buyer is responsible for paying shipping costs for exchanges if the item is not defective.
- We provide shipping quotes Ö.
- DAMAGED shipments and/or packages that appear to be damaged should be refused at the time of delivery.
Please examine all orders upon receiving them for accuracy. All claims for wrong or missing items must be reported within 14 days of delivery. Any claims made outside of this period will not be honored.
Fedex will only cover claims for lost or damaged package within 21 days.
- Please email us or call us at 1-704-489-2990 ASAP for damaged or lost shipments.