About Us

Located just outside of the Charlotte metro area in Denver, NC , eBuilderDirect has sold high quality home hardware at unbeatable prices to tens of thousands of satisfied customers for over 19 years. Nearly 99% of our customers have given us 4 and 5 star ratings based on Customer Service, Product Quality, and Value!

Professional builders and DIY customers alike will benefit from our high quality, high-end, deeply discounted hardware. We carry an extensive list of products including door locks, deadbolts, interior locks, handle sets, bathroom faucets, outdoor lighting fixtures, and other accessories in beautiful finishes. Our mission is to offer the highest quality products and services at the lowest possible prices.

All orders ship directly from our own location in Denver, NC. Our team hand picks and packs your order, and we strive to ship your order same or next business day.

Contact eBuilderDirect.com

E-mail is the best way to contact us. We regularly check our e-mail throughout the day and will respond promptly. You should receive a reply within one business day.
Email Us at support@ebuilderdirect.com
Please include your name and order number in your email so we can better assist your inquiries.
To dial direct call 1-704-489-2990.
We are open weekdays Monday through Friday from 8:30 am to 4:30 pm EST.
Fax 1-704-489-8115.
MAILING ADDRESS:
eBuilderDirect.com
4106 Burnwood Trail
Denver, NC 28037 USA

Your Privacy is Protected

Protecting your personal information / privacy is very, very important to us.
eBuilderDirect.com cares about your privacy and will NOT share, sell, or otherwise disclose any of your personal or financial information with outside parties, for any reason. All information you provide on this site will be used by eBuilderDirect.com for the sole purpose of customer service.

Shipping Information

FREE SHIPPING ON U.S ORDERS OVER $50.00. FLAT RATE SHIPPING OF $8.00 ON ALL OTHER ORDERS

*Contiguous 48 States Only*

Shipping Methods

Most orders ship same or next business day and have an average delivery time of 3-4 days.
If USPS does not deliver to your address, please contact us at 704-489-2990 or support@ebuilderdirect.com so we can arrange alternate shipping on your order.
If a more specific time frame is required for your shipment, please call us at 704-489-2990 and we can arrange the most appropriate shipping method to suit your needs. However, doing so may result in additional shipping charges.
For customers in Canada, we ship via USPS Priority Mail
Next Day Shipping Depending on the volume of orders, most orders will ship the following business day of the placed order. Expedited shipping is available upon request.
For Next Day & 2nd Day Air Shipments Orders placed before 1pm eastern time (M-F)will ship same day and will arrive next business day if shipped via overnight and 2 business days if shipped via 2 day express. Orders placed after 1pm eastern will ship next business day. Please call 704-489-2990 or Email support@ebuilderdirect.com for questions regarding 2nd day and overnight shipments

Shipping Rate

Flat rate shipping of $8.00 will apply to all orders below $50.00
All orders over $50.00 ship free within the continental U.S.
Shipping rates for destinations outside of the continental U.S will be calculated based on weight.

Sales Tax

Only North Carolina residents pay 7% tax, all other States are exempt from tax.

Secure Ordering

Ordering over the internet is safe, easy, and totally secure. When you order from eBuilderDirect.com, you will automatically be connected with Shopify's secure server which protects your credit card and personal information.
Internet Explorer users should see the LOCK (secure) symbol when you check out.
Firefox users should see the unbroken key symbol when you check out.

Payment Information

eBuilderDirect.com accepts Visa, MasterCard and Paypal. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. We don’t accept any orders where the credit card billing address is not located within the United States or for cards issued by non-US banks.
We also accept checks and money orders. Orders are processed upon receipt of funds. If you wish to pay by one of these methods, please place your order online and choose CHECK as your payment method.

Returns

Please inspect your order upon receiving it for any damage or inaccuracy. We will gladly accept returns/exchanges if the items do not meet customers expectations. Items shipped back to us within 30 days of delivery will not be charged a restocking fee. If more than 30 days and less than 60 days, there is 10% restocking fee charged. Returns more than 60 days and less than 90 days of delivery will be charged a restocking fee of 20%. We don’t accept returns after 90 days of purchase. In order to expedite your return please complete the following steps:

You must obtain a Return Goods Authorization (RGA#) by submitting your E-mail request to support@ebuilderdirect.com, or calling 1-704-489-2990. All returns for defective merchandise or incorrectly shipped items will be returned at our expense. Please download return form
All products must be returned in re-salable condition in original packaging with all parts and manuals to receive credit. When we receive the merchandise you will be issued a credit or your replacement product(s) will be shipped.
Shipping fees aren’t refundable unless we shipped the incorrect items. When signing for your package, be sure to note any outside package damage to the driver. If there is package damage, open the package in front of the driver to inspect the contents before signing. Insurance will not cover packages damaged during shipment unless you inspect before signing.
Customers should also contact us with any questions on how to properly use and/or install their items.
Buyer is responsible for paying shipping costs for exchanges if the item is not defective.
We provide shipping quotes.

Reporting Damaged Goods or Lost Shipments

DAMAGED shipments and/or packages that appear to be damaged should be refused at the time of delivery.
Please examine all orders upon receiving them for accuracy. All claims for wrong or missing items must be reported within 14 days of delivery. Any claims made outside of this period will not be honored. Fedex will only cover claims for lost or damaged package within 21 days.
Please email us or call us at 1-704-489-2990 ASAP for damaged or lost shipments.