- Ordering over the internet is safe, easy, and totally secure. When you order from eBuilderDirect.com, you will automatically be connected with Shopify's secure server which protects your credit card and personal information.
- Internet Explorer users should see the LOCK (secure) symbol when you check out.
- Firefox users should see the unbroken key symbol when you check out.
- Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
Please examine all orders upon receiving them for accuracy. All claims for wrong or missing items must be reported within 14 days of delivery. Any claims made outside of this period will not be honored.
Please inspect your order when received for damage and accuracy. We will gladly accept returns/exchanges if the items do not meet customers expectations. Items shipped back to us within 30 days of delivery will not be charged a restocking fee. If more than 30 days and less than 60 days, there is 10% restocking fee charged. Returns more than 60 days and less than 90 days of delivery will be charged a restocking fee of 20%. We do not accept any returns on items outside of 90 days. We do not accept any returns on < Closeout Items. In order to expedite your return please complete the following steps:
- You must obtain a Return Goods Authorization (RGA#) by submitting your E-mail request to firstname.lastname@example.org, or calling 1-704-489-2990. All returns for defective merchandise or incorrectly shipped items will be returned at our expense. Please download return form
- All products must be returned in re-salable condition in original packaging with all parts and manuals to receive credit. When we receive the merchandise you will be issued a credit or your replacement product(s) will be shipped.
- Shipping fees aren’t refundable unless we shipped the incorrect items. When signing for your package, be sure to note any outside package damage to the driver. If there is package damage, open the package in front of the driver to inspect the contents before signing. Insurance will not cover packages damaged during shipment unless you inspect before signing.
- We do not accept any returns on closeout items including damaged or blemished items. These items will be clearly marked in the item title as "Closeout".
- Please email us or call us at 1-704-489-2990 and let us know why you want to exchange an item. Sometimes, an item may not need to be shipped back to get it to work right.
- Buyer will pay for the shipping cost for exchanges if the item is not defective.
- We can provide a shipping quote when we respond to the email or phone call.
Reporting Damaged Goods or Lost Shipments
- DAMAGED shipments and/or packages that appear to be damaged should be refused at the time of delivery.
- Please examine all orders upon receiving them for accuracy. All claims for wrong or missing items must be reported within 14 days of delivery. Any claims made outside of this period will not be honored. Fedex will only cover claims for lost or damaged package within 21 days.
- Please email us or call us at 1-704-489-2990 ASAP for damaged or lost shipments.