Help

Reach out to us at 704-489-2990 or support@ebuilderdirect.com if you cannot find the answer to your question on this page.  You will speak to a real person and get the information you need! 

KEYING OPTIONS

*By default, all locks on a single order will operate with the same key unless a different keying option is chosen*

We offer three different keying options: Keyed Alike, Master keyed, and Keyed Differently. If you have any special requests, please contact us at 704-489-2990 or leave a message on your order. We will do our best to accommodate.

Keyed Alike
With the "Keyed Alike" option chosen, all locks on the order will operate with the same keys regardless of the sub category (ie. Entry and Deadbolt). This is typical for most residential applications where occupants would like the ability to open all locks with the same key.
Master Key
With the "Master Key" option chosen, all locks on the order will operate with their own individual keys and then all locks will be "master keyed" to a specific key that will open all of the locks. This is typical for Landlords and Facility Managers. Each tenant/occupant has their own set of keys to open their lockset, but they cannot access other occupants locksets with that key. However, the landlord can open all occupant locks with the single "master key". Locks can be paired as sets and master keyed upon request.
Keyed Differently
With the "Keyed Differently" option chosen, all locks on the order will operate with different keys (double cylinder deadbolts are same key on both sides). This is not typical for most.

How to

How To Determine Left or Right Handed

When buying entrance door levers and dummy levers, you need to know if you want left-handed levers or right-handed levers. If the product page does not ask you to specify left hand or right hand then they are reversible. To determine which sided levers you need, stand on the outside of your door (keyed side), and look at the side that the door is hinged on. If the door is hinged on the left, it is a left-handed door. If the door is hinged on the right, it is a right-handed door.

A note about Front Door Handlesets with door levers: Even though the lever is on the inside of the house, you still stand outside of the house to determine door handing.

 

YouTube Video: How to Reverse Entrance Levers


YouTube Video: How to Fix Privacy Lock Button not turning


YouTube Video: How to Fix Deadbolt Key cannot take out


How to reverse the lever handles

 

This only applies to select entrance (keyed) levers. Bedroom, bathroom, and closet levers are reversible.

  • Passage and privacy levers:

    Unscrew the two levers by the small metal bar in the small white tool box. Switch the levers and screw back.

  • Dummy levers (except 836, 838 series):

    Unscrew the small set screw on the underside of the lever using the supplied Allen key. Flip left to right or right to left. Flip again from inside to outside. Screw the set screw back. How To Reverse the dummy levers

  • Front door handles with levers (except 836, 838 levers):

    Unscrew the small set screw on the underside of the lever using the supplied Allen key. Flip left to right or right to left. Flip again from inside to outside. Screw the set screw back. How To Reverse the front door levers

 

How to adjust the latch 1 (Backset)

How to adjust the latch 2 (Backset)

How to remove the front door handle set cap

Q:

What is Backset and how do I determine the backset for a door lock?

A:

Measure from the edge of door to the center of the bore hole or the lock body that you are replacing. Most backsets are either 2-3/8" or 2-3/4".

Q:

What is the difference between satin nickel and brushed nickel?

A:

The Satin Nickel finish is nickel plating on brass that has been lacquer coated and made to appear dull. Satin Nickel is sometimes referred to as brushed nickel. It is similar in appearance to brushed stainless.

Installation Instruction Links

Deadbolt installation instruction page 1

Deadbolt installation instruction page 2

 How To Install Deadbolt

Knobs & Levers installation instruction page 1

Knobs & Levers installation instruction page 2

Front Door Handle Set installation instruction page 1

Front Door Handle Set installation instruction page 2

Faucet installation instruction

Kwikset Rekey Instruction Manual

Schlage Rekey Instruction Manual

Door holder installation instruction

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